The U.S. Embassy in Abuja and the U.S. Consulate General in Lagos have announced their transition to a new visa services provider, effective August 26, 2024. Despite the change, all nonimmigrant visa interview appointments remain valid.

For those with interviews scheduled on or before August 16, 2024, no further action is required. Applicants can continue to access their accounts at ustraveldocs.com to review appointment details and contact customer service as needed.
Applicants with interviews scheduled between August 16 and August 26, 2024, will no longer have access to their ustraveldocs.com account after August 16, 2024. This means they will be unable to cancel or reschedule appointments and will have no access to customer service. The Embassy strongly encourages these applicants to print their appointment confirmation letter before August 16, 2024, and attend their scheduled interview if possible. Those who fail to appear should check the Embassy’s website on or after August 26, 2024, for instructions on rescheduling their appointment.

For interviews scheduled on August 26, 2024, or later, applicants will also lose access to their ustraveldocs.com account after August 16, 2024. Beginning August 26, 2024, they should check the Embassy’s website for a link to the new visa services website and updated information on creating a new user account. This new account will be necessary to review account information, make changes, submit requests, and contact customer service.

The Embassy strongly encourages applicants who have paid the visa application fee but have not scheduled an interview to do so as soon as possible. Those planning to travel to the United States in August 2024 should also pay the visa application fee and schedule their appointment promptly.

Applicants who have not paid the MRV fee and are planning to travel to the United States after August 26, 2024, may wish to wait until after this date to begin the nonimmigrant visa process.

Important dates to note:
– August 8, 2024: Last day to pay visa fees in cash at the bank.
– August 15, 2024: Last day to access ustraveldocs.com for fee payment, appointment scheduling, and customer service.
– August 21, 2024: Last day to drop off documents at Premium Delivery locations.
– August 23, 2024: Last day to drop off documents at regular courier locations for delivery to the Embassy or Consulate.
– August 26, 2024: New visa appointment website goes live, with fee payments, appointment scheduling, customer service, and new document drop-off and pickup locations available.